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Frequently Asked Questions

Q. What is the check-in and check-out time?
A. Check-in starts from 15:00~22:00 and check- out is until 06:00~12:00 noon.
*We will meet you at the property and hand over the keys.

Please inform Anzuan Nishida in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Q. Where is the nearest station? 
A. The nearest station is "Bessho-Onsen Station". It takes 20-30minutes by walk, 5minutes by car to our accommodation. *Please insert our address to your car navigation. 

Q. Can we stay with children? 
A. Yes, all children are welcome. Please note that children 6 years and under are free to stay, and adult rates are applicable to children 7 years and older. Please contact the property directly for more details. 

Up to 2 children are able to sleep in existing beds per room. Please contact the property directly for more details. 

Q. Is there internet connection?
A. Yes, free WiFi is provided throughout the property.

Q. Do you provide towels? 
A. Towels are provided. But please bring your toothbrush and pajamas.

Q. Do you accommodate pets?
A. Unfortunately, we don?t accept any pets.

Q. Is there car parking?
A. Yes, we have a free parking. It's free for staying guests. 
*Please make a advance reservation. 
*Please insert our address to your car navigation. 

Q. Do you accept credit card for payment?
A. Unfortunately, we don't accept credit card payment. Please prepare cash to pay. 

Q. Do you charge any cancellation fee?
A. Yes, the cancellation fee depends on your reservation plan. Please refer to your reservation policy.
Also, our property is a small inn. Even before cancellation fee happens, I hope you can make a reservation when the schedule is decided, not to cancel as much as possible.

Q. Is there any additional fee for the stay? 
A. During winter (11/1~4/30) we will charge the heating fee 300JPY/ day.